Inside Our Exclusive above Lounge

The Style Sheet: What makes the above Lounge special?

Smile: The above Lounge is more than a space — it’s a retreat where members feel at home. The space was created by renowned designer André Fu, and all the tableware and decorative items are meticulously crafted by him to create a stylish and upscale lounge environment that combines European elegance with modern Asian style - it makes for a classy but comfy place with privacy, helping members relax.

The atmosphere fosters an emotional connection, thanks to thoughtful details like seasonal flower arrangements that delight members on every visit. Many have told me it’s the most comfortable lounge they’ve experienced.

We especially want our members to enjoy a satisfying experience on special occasions like birthdays and celebratory moments. Our Guest Experience Team and VIP managers always aim to create a feeling of ‘above’ — something they might not experience outside of the lounge or Pacific Place. We tailor every experience to the member’s unique journey, drawing from our personal connection with them.

How does the team go above and beyond for members?

Our Guest Experience Team always remembers members’ names and preferences, giving them a warm, personalised welcome. I visit the lounge daily to chat with members and learn their preferences. Each member also has their own dedicated VIP manager, which allows us to create tailored experiences for each member — from things like knowing their dislike of spring onions to preparing their favourite gin and tonic on their arrival.

Once, a member wanted to surprise their friend who was visiting from overseas, so we arranged a birthday celebration in the lounge, complete with a Cova cake and fresh flowers from Fleuria. On another occasion, we surprised a member with baby gifts for her newborn. It’s these small but heartfelt moments that leave lasting impressions, and reflect the deeper relationships we build with our members.

What feedback do members share most often?

Members love our seasonal menu, created by The Upper House’s F&B team. One member shared how much her daughter loved our wonton noodles — they visited the lounge every day just to enjoy them together! We’ve found that our members particularly enjoy Asian-influenced cuisine, which inspires the F&B team to create special items like laksa noodles and Korean fried chicken.

They also appreciate our growing calendar of events, from festive workshops like Christmas snow globe-making to summer family activities such as straw hat decorating. These events bring members and their families closer, creating lasting memories.

With all this in mind, what would you say sets the above Lounge apart?

What we do is not just about luxury — it’s about creating a space where members feel cared for and connected, offering experiences that truly feel ‘above’ all else.